24/7 · HVAC · PLUMBING · ELECTRICAL · ROOFING

We answer 24/7.
So the next contractor
doesn't get your job.

Lockline is the after-hours receptionist built for local trades — picking up every ring, qualifying the caller, and booking the emergency straight into your existing scheduler. While you sleep. While your techs are on a job. While your competitor is closing theirs.

Talk to usSee how it works
Up and running in 5 business daysBilingual EN / ESFits ServiceTitan, Jobber, Housecall Pro
Live · Dispatch Console
24/7 · EN/ES
RIVERA — Aurora, IL11:42 pm
EMERGENCYBurst pipe — kitchen ceiling active leak.
Tech dispatched · ETA 28 min
CHEN — Naperville, IL08:14 am
WEB LEADQuote request — new AC install, 2-story.
Booked · Tue 9:30 am
GARRISON — Joliet, ILSat 06:51 am
OVERFLOWNo-heat, two-zone residential.
Forwarded to on-call · returned 2 min
217 calls this month · 0 missedAvailable

What your owner sees on Monday morning.

One missed-after-hours call on a Friday night is the next shop's Monday install. The customer doesn't leave a voicemail and try again — they tap the next result on Google.

Capabilities

A receptionist that already knows the trade.

Most answering services hand the caller a generic intake, then email you a transcript at 8am. Lockline is configured for the calls and emergencies specific to your shop — so the qualification happens on the call, not after.

EMERGENCY ROUTING
A 2am burst pipe doesn't wait for 8am.

Lockline follows your dispatch matrix — text/call your on-call tech, your office manager, or both, in the order you specify. We configure emergency rules per trade at setup so a leaking ceiling and a "toilet won't stop running" never route the same way.

  • Per-trade emergency scripts
  • Configurable escalation chain
  • Owner CC on every emergency call

Inbound calls

Every ring answered, every time

A real receptionist trained on your trade picks up before the third ring, 24/7/365. No voicemail, no bounced calls, no after-hours service that sends jobs to voicemail.

Web leads & SMS

Web forms and inbound texts handled the same way

A contact-form submission at 11:40pm and a "is anyone there?" text get the same qualified follow-up as a daytime call — within seconds, never a ticketed queue.

Qualification

Qualified for YOUR trade, not a generic intake

Lockline is configured for the calls and emergencies specific to your shop. The right triage questions get asked, the right urgency gets flagged.

Every ring
live human, before the third ring
Web + SMS
forms and texts answered same as calls
One job / month
typical payback on the monthly fee

Coverage

Built for the trades whose phones don't sleep.

Lockline intake scripts are configured per trade — so the right triage questions are asked on the first call, every call.

HVAC
heating, cooling, refrigerant
Plumbing
burst pipes, leaks, drains
Electrical
outages, panels, code calls
Roofing
storm damage, active leaks
Landscaping
tree removal, drainage, hardscape
Pest control
infestations, exclusion, wildlife

Plans

One plan per shape of business.

Most shops recover the monthly fee from a small number of retained jobs each month. No long contracts, no setup fees.

Single Trade

$299/ month

For solo operators and owner-run shops.

  • 1 trade rota, 1 business number
  • Up to 200 answered calls / month
  • English coverage, daytime + after-hours
  • Appointment booking into your Google Calendar
Get started
MOST PICKED

Shop

$499/ month

Most HVAC, plumbing, and electrical shops start here.

  • Up to 500 answered calls / month
  • English + Spanish coverage
  • Daytime overflow triage + full after-hours
  • Book into ServiceTitan, Jobber, or Housecall Pro
  • Emergency-call flagging + dispatch escalation
Get started

Multi-location

$799/ month

Regional contractors and franchise crews.

  • Up to 1,200 answered calls / month
  • Per-location rota + dedicated answering rules
  • Google Local Services + ServiceTitan dispatch workflows
  • Bilingual coverage with Spanish-first escalation
  • Weekly call-quality review with our team
Get started

How it works

Three steps. Five business days.

  1. STEP 01

    Setup

    A 60-minute working session captures your trade rules, dispatch matrix, scheduling system, and emergency playbooks. We write the script.

    Day 1 of 5 business days.
  2. STEP 02

    Forward or port

    Forward after-hours to Lockline, or port your number in. Web-form submissions and inbound texts route through the same queue.

    Day 2–3.
  3. STEP 03

    We answer

    Live calls, qualified leads, bookings into your scheduler, escalations per your matrix. You get the dispatch log Monday morning.

    Day 5 — first calls answered.

FAQ

The questions every owner asks.

Don't see yours? Email lockline-2@polsia.app.

A live, trained receptionist picks up — not a chatbot, not an "AI voice" pretending to be human. The trade-specific intake script is what makes the call qualify itself while a human handles it.

Get started

Stop losing jobs to voicemail.

Email us with your trade, your area, and rough call volume — we'll come back with a one-page quote and a setup timeline.

Reach a human

lockline-2@polsia.app

Email Lockline

We answer during business hours, Central Time.